faqs

Is ordering online on your website secure?

Yes. We take utmost care of the information that you provide us when placing an order on our website (or through any other means). All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees are up-to-date on our security and privacy policies.

If you have further questions about the security of ordering online from our website, please feel free to contact us.

How do I add items to my cart?

To add an item to your cart, navigate to the page of the item you are interested in and then choose your desired size of that item. When you click the “Add to Cart” button and the “Cart” icon, you will be brought to your “Shopping Cart” page where you can edit your cart. Once you are okay with your cart, you can continue shopping or you can choose to complete your order.

How do I remove items from my cart?

First, click on the “Shopping cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “X” icon to the left of the item description and then click “Update Cart” in the lower-right corner to have your changes reflected.

How do I change the quantity of a particular item in my cart?

First, click on the “Shopping Cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the “Quantity” header for this item and click on the plus “+” or minus “-” icons, then click the “Update cart” button. Once you do this, the quantity and cart total will automatically change and reflect the correct amounts for both the quantity and the cost.

How do I view whats in my shopping cart?

Once you have finished adding items, selecting the size, choosing the quantity of your purchase, and clicking the “Add to Cart” button, you can click on the “Shopping Cart” icon which will transfer you to the “Shopping Cart” page with the summary of the items you have added to your cart.

How do I place my order?

Once you are okay with the items on your shopping cart, you will need to click on the “Click to calculate shipping” button to determine your delivery charge, if applicable.If you have a valid promotional code, you may enter it in the “Coupon Discount” field directly beneath the shopping cart. Be sure to click on the “Apply Coupon” button in order to have your savings calculated and applied to your order.

After completing the shipping and coupon discount information, you may click on the “Update Cart” and “Proceed to Checkout” buttons. From the Checkout page, you will be asked to either “Login” for returning customers or create a new account. Once you have completed the form and are ready to complete your order, select your payment option, accept the “terms & conditions,” and click on the “Place Order” button. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact us.

How will I know that you have received my order?

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that will be sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. Estimated delivery time is 3-5 days upon payment. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

What are your shipping and handling rates?

Shipping and handling rates vary depending on the destination of the order.We have a flat rate of P300.00 for Metro Manila customers. For outside Metro Manila, our shipping fees vary depending on the box size of your purchase. For small, it’s P300.00/box. For medium, it’s P500.00/box. And for large, it’s P1,000.00/box. We have a Shipping Calculator on our website’s Cart page for your convenience.

What are your payment options?

We accept all major credit cards (Mastercard & Visa) through the secured servers of PayPal, as well as bank deposits.

What is your returns policy?

We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, you’ll need to contact us. Once there is a valid reason for the return, please follow these easy instructions to return your purchase:

Make sure the item is in the condition it was when it was delivered. We cannot refund or credit returned items that are marked or otherwise damaged.

Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned item so that we can issue the proper credit or refund.

If you have additional questions about our returns policy, please contact us.

How long after placing my order should I expect to receive my shipment?

You may expect delivery of items within 3-5 days upon payment. Once payment has been approved, a receipt will appear on your screen detailing your final order, including shipping charges, your billing address, and the items that will be sent to your shipping address.